We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:

• Your original receipt & order number must be provided as proof of purchase.

• The item(s) must be in original condition and packaging, with tags attached. Be cautious when trying on to prevent marking the leather.

• Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.

• Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.

• Personalised items like the alphabet letters for our Signature Collar cannot be refunded or exchanged.

• If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned.
• Shipping costs are non-refundable.

STRAY-ED reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by STRAY-ED.

Within Australia

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 returns fee from your order as the handling fee. Shipping costs are non-refundable.

If you opt to exchange your item, kindly note that the customer is responsible for covering the return shipping fees to our facility. Upon receiving the item in its original condition, we will promptly dispatch the requested new size to you, and we will cover the shipping costs for this exchange. Please note: our exchange policy allows for a one-time exchange only. For a second exchange, a $15 exchange fee will be deducted from the order.

International

You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as STRAY-ED takes no responsibility in tracking your return. 

For customers located in the United States, we recommend using USPS for the most economical return back to Australia.

Within Australia

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 returns fee from your order as the handling fee. Shipping costs are non-refundable.

If you opt to exchange your item, kindly note that the customer is responsible for covering the return shipping fees to our facility. Upon receiving the item in its original condition, we will promptly dispatch the requested new size to you, and we will cover the shipping costs for this exchange. Please note: our exchange policy allows for a one-time exchange only. For a second exchange, a $15 exchange fee will be deducted from the order.

International

You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as STRAY-ED takes no responsibility in tracking your return. 

For customers located in the United States, we recommend using USPS for the most economical return back to Australia.

Exchanges are only available for Australian customers within 14 days of purchase. For international customers, please submit a return for a store credit, which can be used to repurchase another item. 

Within Australia

If you would like an alternate size, please reach our returns/customer service team at: hello@strayed.co 

To begin the return process, you can reach our returns/customer service team at: hello@strayed.co who will reply to any exchange enquiry within 24 hours.

We work hard to ensure every piece from our collections arrives to you in perfect condition.

However, in the unlikely case of an item being delivered as faulty, we request that we are notified within 14 days of delivery and we will be happy to offer repair, replacement, or refund options. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@strayed.co for further review. 

We apologise if an item you have received is not what you ordered. Please email hello@strayed.co along with your order number.

Upon receiving, your items will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase within 3-5 business days. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at hello@strayed.co